Sim osam ser d.o.o. is committed to protecting personal data and ensuring transparency in how we collect, process, and use information. Please read the following policy to understand how we treat your information.

In this document, “Sim osam ser d.o.o.” refers to Sim osam ser d.o.o., Belgrade, Serbia, including all its related operations, projects, and business activities.

We are a company engaged in IT, artificial intelligence, SaaS, automation, and software solutions. While our services are primarily targeted toward businesses, we may also provide services to individuals in certain cases.

The Information We Collect

The personal information that we process may include:

• Basic information, such as name, company, job title, or position.

• Contact information, such as address, email, and phone number.

• Information on payments made to and by Sim osam ser d.o.o.

• Technical information, such as data collected from our website, applications, or electronic communications.

• Information provided for the purposes of meetings, events, or service delivery.

• Identity verification and KYC information collected during client onboarding.

• Personal information provided to us by or on behalf of clients in the course of providing our services.

• Any other information voluntarily shared with us.

How We Collect the Information

We may collect personal data:

• Through the use of our website, digital tools, and applications.

• During communication via email, phone, or direct contact.

• When we are engaged to provide IT, AI, or consulting services.

• From public sources, to update or verify information.

• From third parties, where legally permitted. If we are required by law or contract to collect personal data and you fail to provide it, we may not be able to deliver the requested service.

How We Use the Information

We use personal information to:

• Provide and improve our IT, AI, and automation services.

• Ensure secure use of our website, platforms, and IT systems.

• Communicate updates about our services, products, and events.

• Comply with legal and regulatory obligations, including KYC/AML procedures.

• Manage contracts, payments, and business relationships.

• Recruit new employees and collaborators.

Use of the Sim osam ser d.o.o. Website

Personal data submitted on our website (such as through contact or inquiry forms) will be used strictly for the purposes indicated.

Our website may use Google Analytics and cookies to collect anonymous data about website usage (such as visitor counts, page views, and session duration) to help us improve the website experience.

The Basis for Processing

We process personal data on the following grounds:

• Performance of a contract or steps taken before entering into a contract.

• Compliance with legal and regulatory obligations.

• Our legitimate business interests (such as IT security, service improvement, and business communication).

• Consent provided by the individual.

Data Retention

Personal data will be retained only as long as necessary, based on:

• Applicable data protection laws.

• Legal and regulatory requirements.

• Business needs, including limitation periods for claims.

Sharing of Information

We may share personal data with:

• Trusted third parties such as IT service providers, hosting services, or payment processors.

• Business partners and subcontractors when necessary for project execution.

• Regulatory authorities, courts, government agencies, or law enforcement when required by law.

Any transfer of data is carried out with appropriate safeguards in line with GDPR and other applicable regulations.

International Data Transfers

If it is necessary to transfer personal information outside of the European Economic Area (EEA), we will ensure adequate safeguards are in place, including EU standard contractual clauses or other lawful mechanisms.

Rights of Data Subjects

You have the right to:

• Request access to the personal data we hold about you.

• Request correction, deletion, or restriction of processing.

• Object to processing or withdraw previously given consent.

• Request the transfer of your personal data to another organization.

• File a complaint with a supervisory authority if you believe your data rights have been violated.

Contact

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding personal data, please contact us:

Sim osam ser d.o.o.
Belgrade, Serbia
Email: privacy@sim8.eu